Pricing
Fixed price, agreed first
We don't publish a price list because no two plumbing jobs cost the same. What we do promise is simple: you'll know the price and agree to it before anyone picks up a tool.
Call 020 3907 3663
How it works
Describe it, we quote it, you decide
Tell us what's happening and your postcode. We'll quote from that description if we can, or confirm a visit to look first if the fault needs it. Either way, nothing starts until you've said yes to a number.
What affects the price
Four things, not a postcode lottery
Every quote comes down to the same factors, whichever borough you're calling from.The fault itself
A washer swap costs less than tracing a hidden leak behind tiled walls. We price the actual job, not a generic category.
Access
A ground-floor stopcock is quicker to reach than one behind a bath panel in a top-floor conversion, or one controlled by a managing agent.
Parts
Some repairs need nothing beyond a standard part on the van. Others need something ordered in, which we'll flag before you approve the quote.
Timing
A same-day emergency and a planned visit next week are priced differently, and we'll tell you which applies when you call.
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Get a fixed quote
Tell us the problem and your postcode. We call back with the next available plumber and confirm the price before work starts.
Plumbing guide
How pricing actually works
We don't publish a price list, because a dripping tap and a hidden leak behind a bath panel are not the same job, and pretending otherwise would mean either overcharging the simple jobs or underquoting the hard ones. What we do promise is a fixed price agreed with you before any work starts, based on the actual fault once we've looked at it.
That first look can happen on the phone for straightforward jobs, or on site for anything that needs a proper diagnosis. Either way, nothing gets fixed, replaced or opened up until you've said yes to a number.
What actually moves the price
Four things affect what a job costs: the fault itself, how easy the area is to access, whether parts are needed, and timing. A tap washer costs less than tracing a hidden leak behind tiled walls. A ground-floor stopcock is quicker to reach than one behind a bath panel in a top-floor conversion.
None of that is unique to us, and we're not going to pretend a single number covers every property in London. What we control is being clear about which of those factors apply to your job before you agree to anything.
No callout fee just to get a quote
Describing the problem over the phone is free. If we can quote from that description alone, we will. If the fault needs a proper look first, for example a hidden leak or an intermittent boiler pressure drop, we'll tell you that upfront rather than surprising you with a diagnosis charge afterwards.
Either way, you get a number to say yes or no to before anyone starts work, not an open-ended estimate that changes once the job is underway.
If the job turns out bigger than expected
Sometimes a straightforward repair turns into something else once a panel comes off or a floor is lifted; that happens more often with older London properties and hidden leaks than with a simple fixture swap. If that happens, we stop and talk to you again before continuing, rather than carrying on and hoping you won't mind the extra line on the invoice.
You always get to decide whether to go ahead with the revised scope. That's the whole point of agreeing a price upfront: it gives you a real decision point, not just a number to complain about later.
Landlords, agents and businesses approving remotely
A lot of the jobs we quote aren't approved by the person standing in the property. A tenant lets us in, a landlord approves the cost over the phone, or a business owner needs to sign off before we start work outside opening hours. The quote is written clearly enough that whoever is paying can say yes without needing to be on site.
If you manage several properties, keeping the postcode, the fault and who's approving the cost together before you call speeds up every step of this.
Why we don't publish a fixed price list
A published price list either has to average out every possible version of a job, which overcharges the easy ones and underquotes the hard ones, or it comes with so many asterisks and exceptions that it stops being a real number at all. We'd rather quote the actual job in front of us.
If you want a rough sense of cost before calling, mention the fault, the property type and whether access looks straightforward when you call; we can usually give you a realistic range on the spot, even before a firm quote.
Getting a price agreed
Whatever brought you to this page, the pricing process stays the same: we look at the job, agree a fixed figure with you, and only then start work. If the scope changes once we are on site, for example a straightforward repair turning out to need a part replaced, we stop and talk to you again before carrying on.
That agreed-price step matters most when the person approving the cost is not the person on site, which is exactly the situation most landlords, agents and business owners are in.
Before we arrive
If water is running, isolate it if you safely can, using the stopcock or nearest valve. Do not force anything that will not turn. Keep clear of any electrics near water, move belongings out of the way, and take a few photos once things are under control. If a drain is blocked, stop using the affected fixture rather than continuing to run water into it.
In flats and managed buildings, check whether building management controls any shared valves or riser access before we get there. If the property is rented, tell the landlord or agent early if their sign-off is needed before work can go ahead.
Recognising a genuine emergency
Treat it as urgent if water is actively escaping, a ceiling is dripping, electrics might be affected, a toilet cannot be used, a drain is backing up, a business cannot operate normally, or someone vulnerable has no hot water or heating. These situations need a same-day decision, because delay tends to make the damage or the disruption worse rather than better.
Contained issues can still go through the quote form rather than a phone call. If a leak has stopped, the water is isolated, or a fixture can simply be left unused for now, describe the problem and we will call you back to arrange a convenient time instead.
Describing the problem clearly
Be specific about the room, the fixture and when it started. Say whether it is under a sink, behind a toilet, near a radiator, below a bath, around a shower tray, inside a kitchen unit or outside near a drain. Mention whether it started suddenly, only happens when a fixture is in use, or has been getting worse over a few days.
If there is water, say whether it is dripping, running, pooling or just showing up as a damp patch. If there is a blockage, say whether it is one fixture or several running slowly at once. If it is a boiler pressure problem, say how often it drops and whether any radiator valves or nearby pipework look damp.
Staying safe until we arrive
Do not lift flooring, remove panels or force valves you are not sure about. Avoid using the affected fixture if we have advised against it. Keep clear of any water near sockets, switches or appliances, and mention that when you call. If a ceiling is leaking, a container underneath is fine if it is safe to place one, but stay well away from any plaster that looks like it is sagging.
In flats and managed buildings, tell a neighbour or the building manager if water might be travelling between properties; shared plumbing can make the source hard to pin down, and an early heads-up avoids access problems later. If you run a business, keep staff and customers clear of wet floors and let us know if trading is affected.
What a fair quote actually looks like
A fair quote states the job clearly, covers labour and any parts needed, and does not change once work has started unless the scope genuinely changes. It should not leave you guessing what is and is not included. If a job might need a follow-up visit, for example to let plaster dry before a wall is made good, we say so at the quote stage rather than after the invoice lands.
Not every job costs the same, because not every property is the same. A ground-floor flat with an easy-to-reach stopcock is a different job to a boxed-in pipe run behind a bath panel in a top-floor conversion. What stays consistent is the order things happen in: we look, we quote, you agree, then work starts.
Phone or quote form: which to use
Call 020 3907 3663 when the problem is active, spreading, or stopping you from using the property normally. Use the quote form when it is contained, when you would rather book a convenient time, or when a landlord, tenant or agent needs the details written down before approving the visit.
Either route gets you to the same place: we understand what is wrong, confirm when someone can come, and agree the price before work starts. Neither one commits you to anything until you have said yes to the quote.
Getting ready for the visit
Before the plumber arrives, clear access to the affected area if it is safe to do so: empty the cupboard under a sink, move boxes away from a boiler, or unlock a meter cupboard if that is where access is needed. Make sure someone can answer a call from an unknown number around the appointment time, in case the plumber needs to confirm anything on the way.
If the property is rented, tell the landlord or agent as early as possible so their approval does not hold up the visit once a slot is booked. If you are in a managed block, check whether the building manager needs to be involved for lift access, concierge sign-off, or a shared riser cupboard.
Common reasons people get in touch
Most calls start with something visible or inconvenient: a ceiling stain after a shower upstairs, a blocked kitchen sink, a toilet that keeps refilling, a tap that will not shut off, a wet patch near a pipe, a boiler pressure drop, or a drain smell that keeps coming back. The sooner the symptom is described clearly, the easier it is to work out whether it needs urgent attention or a planned visit.
Some faults are not dramatic at first. A small drip can damage cabinets, flooring and plaster if it is left. A slow drain can become a full blockage within days. A pressure drop can point to a leak nowhere near the boiler itself. A short call is usually enough to turn a vague worry into a clear next step.
Keeping the call short
You should not need to work through a long list of questions before speaking to someone. The basics get things moving: the type of problem, your name, phone number, postcode and a short explanation of what is happening. Anything more detailed can be sorted out once we are talking, rather than making you pick a technical term for a fault you have never had to name before.
Describing what you can actually see matters more than getting the terminology right. We would rather hear "water dripping from the light fitting below the bathroom" than have you guess at a diagnosis over the phone.
Explore the site
Common questions
Do you cover the whole of London?
Yes. We work across all 32 London boroughs, with a page for each one covering local property types and the services on offer there.
Will I get a price before anyone starts work?
Yes. We look at the job, agree a fixed price with you, and only then start work.
Can someone come out at night or on a weekend?
Yes. We run a 24/7 line and will give you a straight answer on the next available slot rather than a vague callback promise.
Do you deal with landlords, agents and rented properties?
Yes. We work with landlords and letting agents regularly, and are used to arranging access with a tenant while the landlord approves the cost.
Do you charge just to come and look?
No callout fee for a phone-based quote. If the job needs an on-site diagnosis first, we tell you before you book, not after.
Can the price change after work has started?
Only if the scope genuinely changes, for example a hidden fault is found once a panel is opened, and even then we stop and agree a new price with you before continuing.